Two-Way messaging not working when using Shared Numbers 

If two-way messaging is not working when using our Shared Numbers, this could be due to several factors:

• There may be a connection issue with the operator. For example, some operators will filter a Sender ID in certain countries to ensure the delivery of your message.

• Check to see if your Default Sender ID is set as ‘Send from’ Shared Numbers.

• Shared Numbers may not be supported in the country you’re trying to send to.

• SMSGlobal only supports Shared Numbers in some countries.

For further analysis, please create a new ticket for our customer support team and provide details such as:

• SMSGlobal Account Username

• The country you're trying to send to

• The issue you’re experiencing