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title: Payment awaiting manual review 
description: SMS Global Knowledgebase
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# Payment awaiting manual review 

## Why is my payment being reviewed for Manual Processing?

If you have received a confirmation by email for your purchase, then your payment is likely pending manual approval. Manual review of payment is a standard procedure we follow at SMSGlobal to ensure legitimate use of the service and to detect fraudulent payments.

The approval may take a time frame of 30 min to 24 hours.

Your payment may be flagged for manual approval if it is considered a risky transaction, for example:

- You are making a payment in a country other than the bank that issued your card,
- You are making a payment through an open proxy, or
- Your billing location is a large distance from your physical location.

If a payment needs to be urgently processed, please contact our support team.

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