Error when Uploading a File in MXT 

If you are having trouble uploading a contact file to MXT, there are a number of things that may be causing this error.

• Confirm that the file you are attempting to upload is saved in the correct format. It must be a CSV(Comma Delimited) file (XLSX is not a supported format for uploading).

• Make sure there are no spaces or special symbols within the mobile phone numbers.

• Try logging out and then logging back in again.

• Refer to the following articles on steps to format and upload your files

  • How to upload a file in MXT

  • How to do an upload send in MXT

  • How to format an excel spreadsheet

If you have reviewed the above and you're still experiencing issues, contact our support team below.

Note: Please ensure that you attach the file that you're trying to upload to the ticket.