---
title: Call Bridging - How it works 
description: SMS Global Knowledgebase
---

[![](https://cdn.craft.cloud/ff00d28e-6061-427e-b58d-8267ebeaad6b/builds/a173c27c-7ed2-40a3-b553-3262aea64d9e/artifacts/dist/img/logo/sms-global-logo.svg)](https://smsglobal.com?hsLang=en-au)

 smsglobal.com [Talk to an expert](https://www.smsglobal.com/contact?hsLang=en-au)  Talk to an expert

[Skip to content](https://hs.smsglobal.com/call-bridging-how-it-works-smsglobal-help-center#main-content)

[![SMSGLOBAL LOGO WHITE-2](https://hs.smsglobal.com/hs-fs/hubfs/SMSGLOBAL%20LOGO%20WHITE-2.png?width=500&height=100&name=SMSGLOBAL%20LOGO%20WHITE-2.png)](https://www.smsglobal.com/?hsLang=en-au)

Open main navigation

Close main navigation

- [Contact us](https://www.smsglobal.com/contact/)

[Contact us](https://www.smsglobal.com/contact/?hsLang=en-au)

 Advice and answers from the SMSGlobal Team

- There are no suggestions because the search field is empty.

1. [SMS Global Knowledgebase](https://hs.smsglobal.com/?hsLang=en-au)
2. [Voice](https://hs.smsglobal.com/voice?hsLang=en-au)

- [Sending a SMS](https://hs.smsglobal.com/sending-a-sms?hsLang=en-au)
- [Sender ID](https://hs.smsglobal.com/sender-id?hsLang=en-au)
- [API and Integration](https://hs.smsglobal.com/api-and-integration?hsLang=en-au)
- [Email to SMS](https://hs.smsglobal.com/email-to-sms?hsLang=en-au)
- [Reporting](https://hs.smsglobal.com/reporting?hsLang=en-au)
- [Sub-Accounts](https://hs.smsglobal.com/sub-accounts?hsLang=en-au)
- [Delivery Receipts](https://hs.smsglobal.com/delivery-receipts?hsLang=en-au)
- [Billing and Payments](https://hs.smsglobal.com/billing-and-payments?hsLang=en-au)
- [Contact Lists](https://hs.smsglobal.com/contact-lists?hsLang=en-au)
- [Managing Opt-Outs](https://hs.smsglobal.com/managing-opt-outs?hsLang=en-au)
- [Campaigns](https://hs.smsglobal.com/campaigns?hsLang=en-au)
- [Templates](https://hs.smsglobal.com/templates?hsLang=en-au)
- [MMS](https://hs.smsglobal.com/mms?hsLang=en-au)
- [Voice](https://hs.smsglobal.com/voice?hsLang=en-au)
- [Laws and Regulations](https://hs.smsglobal.com/laws-and-regulations?hsLang=en-au)
- [Video Tutorials](https://hs.smsglobal.com/video-tutorials?hsLang=en-au)
- [Account Settings](https://hs.smsglobal.com/account-settings?hsLang=en-au)
- [Understanding Unicode Messages](https://hs.smsglobal.com/understanding-unicode-messages?hsLang=en-au)

# Call Bridging - How it works 

## How Voice Call Bridging works, and how to start a call bridge in MXT.

1. First, [reach out to the SMSGlobal Team](https://www.smsglobal.com/contact/?hsLang=en-au) to purchase your voice-enabled virtual number.
   
   
   
    
2. Once provisioned, **Call Bridging** can be started from your [Contact List](https://mxt.smsglobal.com/messaging/contacts) page or [Reports](https://mxt.smsglobal.com/report/sms-outgoing) page.
   
   
   
    
3. In these sections, contacts that have a destination number that is the same country as the voice number will have an extra button allowing you to start a call bridge.
   
   
   
    
4. When this voice action button is clicked, you will be shown the option to input the ***A party*** (number to take the call from) of the call. This could be your office number or your own personal number for example.
   
   
   
    
   
   
   
   If you have multiple voice-enabled numbers, a drop-down list will allow the user to select which virtual number to use.
   
   
   
    
5. Once the call is initiated, the Voice service will call the ***A party***, and upon answering, bridge the call and dial the ***B party*** (destination number).
   
   
   
    
6. Once the ***B party*** answers, the call is successfully bridged.
   
   
   
   Within the MXT portal, you will see when call bridging is in progress, completed successfully, and if there are any related errors.
   
   
   
   ***Note:*** The ***B party*** is the contact that you clicked on in MXT for call bridging.

[![](https://hs.smsglobal.com/hubfs/Knowledge%20Base%20Import/Voice_CallBridging.gif) ](https://downloads.intercomcdn.com/i/o/374316561/c6fcea95b6553eb7e0cbb5e0/Voice_CallBridging.gif?expires=1768789800&signature=d1de03eae4b49a28db757a03e742730d5339803c4cf9850938f0bc33af0714d7&req=dycjFch4mIdeFb4f3HP0gD%2FPpVSgDXelUDkInIUorWvDEUGF8ulVSOlBJimx%0AZoZ6cEws8lfCiQEnVQ%3D%3D%0A)

[![SMSGlobal](https://hs.smsglobal.com/hs-fs/hubfs/SMSGlobal-logo-black-transp.png?width=200&height=56&name=SMSGlobal-logo-black-transp.png "SMSGlobal")](http://smsglobal.com?hsLang=en-au)

[mailto:support@email.com](mailto:support@email.com)

Copyright © 2026, SMSGlobal

![](https://analytics.twitter.com/i/adsct?txn_id=nxnc4&p_id=Twitter&tw_sale_amount=0&tw_order_quantity=0) ![](https://t.co/i/adsct?txn_id=nxnc4&p_id=Twitter&tw_sale_amount=0&tw_order_quantity=0)

[![SMSGlobal](https://cdn.craft.cloud/ff00d28e-6061-427e-b58d-8267ebeaad6b/builds/a173c27c-7ed2-40a3-b553-3262aea64d9e/artifacts/dist/img/logo/sms-global-logo-light.svg)](https://smsglobal.com/?hsLang=en-au)

 © Copyright . SMSGlobal. All rights reserved.

[smsglobal.com](https://smsglobal.com/?hsLang=en-au) [Talk to an expert](https://smsglobal.com/contact/?hsLang=en-au)